Resolved -
This incident has been resolved.
Dec 17, 10:15 PST
Update -
Monitoring is ongoing, and system stability has been consistently maintained. No anomalies have been detected.
Dec 17, 07:58 PST
Update -
We continue to monitor the system closely, and all services remain stable with no further impact observed.
Dec 17, 06:14 PST
Update -
We are continuing to monitor the system following the implemented fix and will provide further updates as the situation is monitored.
Dec 17, 05:15 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 17, 04:17 PST
Update -
UPDATE:
Additional Customer Impact:
•Eligible users may not receive rewards or offers as expected.
•Users may be incorrectly included in or excluded from segments.
Dec 17, 04:01 PST
Update -
UPDATE:
We are currently experiencing delays in database syncing within our internal data sources. Our team is working diligently to resolve this issue as quickly as possible.
Delays in campaign processing
• The Punchh Dashboard will show that your campaign is
scheduled instead of processing or processed after than the
scheduled start time
• Delays in dashboard data/reporting including campaigns (Campaign
Performance Page)
• Some APIs may not be showing the latest data.
Dec 17, 03:22 PST
Identified -
The issue has been identified and a fix is being implemented.
Dec 17, 03:21 PST
Update -
We are continuing to investigate this issue.
Dec 17, 03:06 PST
Investigating -
We are currently experiencing delays in database syncing within our internal data sources. Our team is working diligently to resolve this issue as quickly as possible.
Delays in campaign processing
• The Punchh Dashboard will show that your campaign is
scheduled instead of processing or processed after than the
scheduled start time
• Delays in dashboard data/reporting including campaigns (Campaign
Performance Page)
Dec 17, 03:00 PST