Monitoring - A fix has been implemented and we are monitoring the results.
Feb 25, 2026 - 11:03 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 25, 2026 - 10:40 PST
Investigating - We regret to inform you that our platform is currently experiencing an outage. Our technical teams are actively working to resolve the issue as quickly as possible. Customer Impact: • Inability to access the platform • Disruption in service functionalities • Potential delays in data processing and reporting
We understand the inconvenience this causes and appreciate your patience as we work to restore full service. We will provide regular updates on our progress.
Thank you for your understanding and continued support.
Feb 25, 2026 - 09:42 PST
We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.
Customer Impact:
• Inability to access the platform. • Disruption in service functionalities. • Potential delays in data processing and reporting.
We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team. Posted on
Feb 20, 2026 - 00:18 PST
Completed -
The scheduled maintenance has been completed.
Feb 18, 00:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 23:00 PST
Scheduled -
We are excited to announce a scheduled new release for our platform. This release is part of our commitment to continually enhance our services, introduce new features and capabilities, and ensure our customers have the best experience possible. For detailed information on the newly released features and capabilities, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-17-February-2026-Deployment