Punchh

All Systems Operational

About This Site

Status Page for Punchh

Web Components Operational
90 days ago
99.98 % uptime
Today
Punchh API ? Operational
90 days ago
99.98 % uptime
Today
Authentication API ? Operational
90 days ago
99.98 % uptime
Today
Management Dashboard ? Operational
90 days ago
99.98 % uptime
Today
POS API ? Operational
90 days ago
99.98 % uptime
Today
Webhook API ? Operational
90 days ago
99.98 % uptime
Today
POS DataSink API ? Operational
90 days ago
99.98 % uptime
Today
Punchh POS Control Center ? Operational
90 days ago
99.98 % uptime
Today
Background Processes Operational
90 days ago
99.98 % uptime
Today
Campaigns ? Operational
90 days ago
99.98 % uptime
Today
Data Exports ? Operational
90 days ago
99.98 % uptime
Today
Event Webhooks ? Operational
90 days ago
99.98 % uptime
Today
Segments ? Operational
90 days ago
99.98 % uptime
Today
Internal Data Sync ? Operational
90 days ago
99.98 % uptime
Today
Data Pipelines ? Operational
90 days ago
99.98 % uptime
Today
Partners Operational
90 days ago
100.0 % uptime
Today
AWS ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare ? Operational
90 days ago
100.0 % uptime
Today
Databricks ? Operational
90 days ago
100.0 % uptime
Today
Cloudinary ? Operational
90 days ago
100.0 % uptime
Today
Tableau ? Operational
90 days ago
100.0 % uptime
Today
Sendgrid ? Operational
90 days ago
100.0 % uptime
Today
Mandrill ? Operational
90 days ago
100.0 % uptime
Today
Twilio ? Operational
90 days ago
100.0 % uptime
Today
Confluent Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Infrastructure Maintenance - Downtime Expected Nov 17, 2025 23:00 - Nov 18, 2025 02:00 PST

Update - Update: Scheduled Maintenance Postponed to Next Day.

We are writing to inform you that the scheduled maintenance originally planned for 16th Nov 2025 (23:00PDT) has been postponed to 17th Nov 2025 (23:00PDT) due to unavoidable circumstances.

As part of this maintenance, during this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

• Inability to access the platform.
• Disruption in service functionalities.
• Potential delays in data processing and reporting.

We sincerely apologize for any inconvenience this change may cause and appreciate your understanding and cooperation as we continue to improve the reliability and security of our platform.

If you have any questions or concerns, please do not hesitate to contact our technical support team.

Oct 23, 2025 - 01:17 PDT
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

• Inability to access the platform.
• Disruption in service functionalities.
• Potential delays in data processing and reporting.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.

Oct 16, 2025 - 23:41 PDT
Mobile API
Fetching
POS Service
Fetching
Auth Service
Fetching
Iframe Service
Fetching
Engagement
Fetching
Dashboard
Fetching
Nov 7, 2025

No incidents reported today.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025
Completed - The scheduled maintenance has been completed.
Nov 4, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 23:00 PST
Scheduled - We are excited to announce a scheduled new release for our platform. This release is part of our commitment to continually enhance our services, introduce new features and capabilities, and ensure our customers have the best experience possible. For detailed information on the newly released features and capabilities, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-04-November-2025-Deployment

Scheduled Release Details:

Date: 03rd November
Time: 23:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.

Oct 31, 08:55 PDT
Nov 3, 2025
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.