Punchh

All Systems Operational

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Status Page for Punchh

Uptime over the past 90 days. View historical uptime.
Web Components Operational
90 days ago
99.98 % uptime
Today
Punchh API ? Operational
90 days ago
99.98 % uptime
Today
Authentication API ? Operational
90 days ago
99.98 % uptime
Today
Management Dashboard ? Operational
90 days ago
99.98 % uptime
Today
POS API ? Operational
90 days ago
99.98 % uptime
Today
Webhook API ? Operational
90 days ago
99.98 % uptime
Today
POS DataSink API ? Operational
90 days ago
99.98 % uptime
Today
Punchh POS Control Center ? Operational
90 days ago
99.98 % uptime
Today
Background Processes Operational
90 days ago
99.95 % uptime
Today
Campaigns ? Operational
90 days ago
99.98 % uptime
Today
Data Exports ? Operational
90 days ago
99.81 % uptime
Today
Event Webhooks ? Operational
90 days ago
99.98 % uptime
Today
Segments ? Operational
90 days ago
99.98 % uptime
Today
Internal Data Sync ? Operational
90 days ago
99.98 % uptime
Today
Data Pipelines ? Operational
90 days ago
99.98 % uptime
Today
Partners Operational
90 days ago
100.0 % uptime
Today
AWS ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare ? Operational
90 days ago
100.0 % uptime
Today
Databricks ? Operational
90 days ago
100.0 % uptime
Today
Cloudinary ? Operational
90 days ago
100.0 % uptime
Today
Tableau ? Operational
90 days ago
100.0 % uptime
Today
Sendgrid ? Operational
90 days ago
100.0 % uptime
Today
Mandrill ? Operational
90 days ago
100.0 % uptime
Today
Twilio ? Operational
90 days ago
100.0 % uptime
Today
Confluent Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Punchh Platform Scheduled Minor Release - No Downtime Oct 14, 2025 23:00 - Oct 15, 2025 00:00 PDT

We're rolling out a release to improve your experience by addressing ongoing issues and fixing bugs affecting some customers. This release is a part of our ongoing commitment to providing you with the best possible service. For detailed information on the release, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-14-October-2025-Deployment

Scheduled Release Details:

Date: 14th October
Time: 23:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Posted on Oct 10, 2025 - 09:27 PDT
System Metrics Month Week Day
Mobile API
Fetching
POS Service
Fetching
Auth Service
Fetching
Iframe Service
Fetching
Engagement
Fetching
Dashboard
Fetching
Oct 14, 2025
Infrastructure Maintenance - Downtime Expected
Completed - We’re pleased to inform you that the scheduled maintenance has been successfully completed ahead of time.
All systems are fully operational, and services have been restored to normal.

Thank you for your patience and understanding during this maintenance window.
Oct 14, 01:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 PDT
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

• Inability to access the platform.
• Disruption in service functionalities.
• Potential delays in data processing and reporting.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Oct 6, 00:24 PDT
Oct 13, 2025
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025
Punchh Platform Hotfix Release - No Downtime
Completed - The scheduled maintenance has been completed.
Oct 8, 01:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:35 PDT
Scheduled - We are writing to inform you about an Emergency Hotfix release. In this hotfix, we will address an ongoing issue affecting some of our customers.

Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Oct 8, 00:25 PDT
Infrastructure Maintenance - No Downtime Expected
Completed - The scheduled maintenance has been completed.
Oct 8, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 23:00 PDT
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

There will be minimal to no impact on our services.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Oct 6, 00:03 PDT
Oct 7, 2025
Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

Oct 1, 2025
Infrastructure Maintenance: Tableau (BI system) Upgrade & Security Enhancements
Completed - The scheduled maintenance has been completed.
Oct 1, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 00:00 PDT
Scheduled - We are performing a scheduled upgrade and implementing security improvements on our Tableau (BI system). This activity is part of our ongoing commitment to enhance the reliability, performance, and security of our systems.

Customer Impact:

All reports will be temporarily unavailable on the Dashboard. This is due to backend system upgrades and the application of critical security enhancements. All other functionalities of the platform will remain fully operational during the maintenance.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Sep 26, 06:59 PDT
Punchh Platform Scheduled Release - No Downtime
Completed - The scheduled maintenance has been completed.
Oct 1, 00:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 23:00 PDT
Scheduled - We are excited to announce a scheduled new release for our platform. This release is part of our commitment to continually enhance our services, introduce new features and capabilities, and ensure our customers have the best experience possible. For detailed information on the newly released features and capabilities, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-30-September-2025-Deployment

Scheduled Release Details:

Date: 30th September
Time: 23:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Sep 27, 16:15 PDT
Sep 30, 2025
Liability Report Unavailable / Intermittent Failures
Resolved - This incident has been resolved.
Sep 30, 07:49 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 30, 07:49 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 30, 07:48 PDT
Investigating - We are currently experiencing an issue impacting the Liability Report functionality. Users may experience failures when generating or accessing reports, or notice intermittent availability. Our engineering team is actively investigating the cause and working on a fix.

Customer Impact:
• Liability Reports are either not working or are intermittently unavailable. Other modules and core services continue to function as expected.

We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as more information becomes available. Thank you for your understanding.
Sep 30, 06:52 PDT
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