Punchh

All Systems Operational

About This Site

Status Page for Punchh

Uptime over the past 90 days. View historical uptime.
Web Components Operational
90 days ago
99.89 % uptime
Today
Punchh API ? Operational
90 days ago
99.89 % uptime
Today
Authentication API ? Operational
90 days ago
99.89 % uptime
Today
Management Dashboard ? Operational
90 days ago
99.89 % uptime
Today
POS API ? Operational
90 days ago
99.89 % uptime
Today
Webhook API ? Operational
90 days ago
99.89 % uptime
Today
POS DataSink API ? Operational
90 days ago
99.89 % uptime
Today
Punchh POS Control Center ? Operational
90 days ago
99.89 % uptime
Today
Background Processes Operational
90 days ago
99.89 % uptime
Today
Campaigns ? Operational
90 days ago
99.89 % uptime
Today
Data Exports ? Operational
90 days ago
99.89 % uptime
Today
Event Webhooks ? Operational
90 days ago
99.89 % uptime
Today
Segments ? Operational
90 days ago
99.89 % uptime
Today
Internal Data Sync ? Operational
90 days ago
99.89 % uptime
Today
Data Pipelines ? Operational
90 days ago
99.89 % uptime
Today
Partners Operational
90 days ago
100.0 % uptime
Today
AWS ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare ? Operational
90 days ago
100.0 % uptime
Today
Databricks ? Operational
90 days ago
100.0 % uptime
Today
Cloudinary ? Operational
90 days ago
100.0 % uptime
Today
Tableau ? Operational
90 days ago
100.0 % uptime
Today
Sendgrid ? Operational
90 days ago
100.0 % uptime
Today
Mandrill ? Operational
90 days ago
100.0 % uptime
Today
Twilio ? Operational
90 days ago
100.0 % uptime
Today
Confluent Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Infrastructure Maintenance - No Downtime Expected Jul 14, 2025 23:00 - Jul 15, 2025 00:00 PDT

We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

There will be minimal to no impact on our services.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Posted on Jul 14, 2025 - 13:12 PDT

Punchh Platform Scheduled Minor Release - No Downtime Jul 15, 2025 23:00 - Jul 16, 2025 00:00 PDT

We're rolling out a release to improve your experience by addressing ongoing issues and fixing bugs affecting some customers. This release is a part of our ongoing commitment to providing you with the best possible service. For detailed information on the release, please refer to the https://support.punchh.com/s/article/Platform-Release-Notes---15-July-2025-Deployment

Scheduled Release Details:

Date: 15th July
Time: 23:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Posted on Jul 11, 2025 - 10:47 PDT
System Metrics Month Week Day
Mobile API
Fetching
POS Service
Fetching
Auth Service
Fetching
Iframe Service
Fetching
Engagement
Fetching
Dashboard
Fetching
Jul 14, 2025

No incidents reported today.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Scheduled Platform Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jul 10, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 23:00 PDT
Scheduled - As part of our commitment to continuous improvement, we will be performing scheduled maintenance to upgrade core components of our platform infrastructure. This upgrade includes important security patches, performance enhancements, and feature improvements to support greater scalability and more efficient cloud infrastructure management.

Customer Impact:

We anticipate minimal to no disruption to services during this maintenance window. All systems will remain operational, and our team will be actively monitoring the process to ensure stability throughout.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Jul 3, 08:02 PDT
Jul 9, 2025
Jul 8, 2025

No incidents reported.

Jul 7, 2025
Punchh Platform Elevated Response Time in APIs
Resolved - This incident has been resolved.
Jul 7, 19:41 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 18:07 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 7, 18:07 PDT
Investigating - We are currently experiencing elevated response times in our APIs, resulting in downgraded performance that may impact your experience. Our team is actively working to identify and resolve the issue as quickly as possible.

Customer Impact:

Possible Failed API requests across Punchh API's
• Timeouts or errors displayed in the mobile app when navigating to different pages
• Timeouts or errors displayed when managing loyalty profile or rewards online
• Timeouts or errors for loyalty functionality at the POS
• Timeouts or errors from Punchh Platform Functions API
• Failed Redemptions
• Failed Checkins
• Failed Guest Lookups
• Failed signups

We apologize for any inconvenience this may cause and appreciate your patience. We will provide regular updates as we make progress. Thank you for your understanding and continued support.
Jul 7, 12:20 PDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Punchh Platform Scheduled Release - No Downtime
Completed - The scheduled maintenance has been completed.
Jul 2, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 23:00 PDT
Scheduled - We are excited to announce a scheduled new release for our platform. This release is part of our commitment to continually enhance our services, introduce new features and capabilities, and ensure our customers have the best experience possible. For detailed information on the newly released features and capabilities, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes---1-July-2025-Deployment

Scheduled Release Details:

Date: 1st July
Time: 23:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Jun 27, 16:28 PDT
Jul 1, 2025
Infrastructure Maintenance - Downtime Expected
Completed - The scheduled maintenance has been completed.
Jul 1, 01:53 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 23:00 PDT
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

• Inability to access the platform.
• Disruption in service functionalities.
• Potential delays in data processing and reporting.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Jun 24, 03:15 PDT
Jun 30, 2025
← Incident History Powered by Atlassian Statuspage