Punchh

All Systems Operational

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Status Page for Punchh

Uptime over the past 90 days. View historical uptime.
Web Components Operational
90 days ago
100.0 % uptime
Today
Punchh API ? Operational
90 days ago
100.0 % uptime
Today
Authentication API ? Operational
90 days ago
100.0 % uptime
Today
Management Dashboard ? Operational
90 days ago
100.0 % uptime
Today
POS API ? Operational
90 days ago
100.0 % uptime
Today
Webhook API ? Operational
90 days ago
100.0 % uptime
Today
POS DataSink API ? Operational
90 days ago
100.0 % uptime
Today
Punchh POS Control Center ? Operational
90 days ago
100.0 % uptime
Today
Background Processes Operational
90 days ago
100.0 % uptime
Today
Campaigns ? Operational
90 days ago
100.0 % uptime
Today
Data Exports ? Operational
90 days ago
100.0 % uptime
Today
Event Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Segments ? Operational
90 days ago
100.0 % uptime
Today
Internal Data Sync ? Operational
90 days ago
100.0 % uptime
Today
Data Pipelines ? Operational
90 days ago
100.0 % uptime
Today
Partners Operational
90 days ago
99.96 % uptime
Today
AWS ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare ? Operational
90 days ago
99.64 % uptime
Today
Databricks ? Operational
90 days ago
100.0 % uptime
Today
Cloudinary ? Operational
90 days ago
100.0 % uptime
Today
Tableau ? Operational
90 days ago
100.0 % uptime
Today
Sendgrid ? Operational
90 days ago
100.0 % uptime
Today
Mandrill ? Operational
90 days ago
100.0 % uptime
Today
Twilio ? Operational
90 days ago
100.0 % uptime
Today
Confluent Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Infrastructure Maintenance - Downtime Expected Dec 3, 2025 23:00 - Dec 4, 2025 02:00 PST

We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

• Inability to access the platform.
• Disruption in service functionalities.
• Potential delays in data processing and reporting.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Posted on Nov 21, 2025 - 04:46 PST
System Metrics Month Week Day
Mobile API
Fetching
POS Service
Fetching
Auth Service
Fetching
Iframe Service
Fetching
Engagement
Fetching
Dashboard
Fetching
Nov 22, 2025

No incidents reported today.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
Punchh Platform Immediate Hotfix Release - No Downtime
Completed - The scheduled maintenance has been completed.
Nov 20, 03:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 02:30 PST
Scheduled - We would like to inform you of an emergency maintenance window for the deployment of a hotfix aimed at improving service stability. We will be performing emergency maintenance to deploy a hotfix addressing background job processing failures caused by filesystem issues. This update has already been fixed and applied to other region and is being extended to additional environments.

Customer Impact:

All services are expected to remain fully operational during this window, with minimal to no impact to customers.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Nov 20, 02:29 PST
Nov 19, 2025
Punchh Platform Scheduled Minor Release - No Downtime
Completed - Minor release completed with minimal interruption in services.
Nov 19, 05:47 PST
Scheduled - We're rolling out a release to improve your experience by addressing ongoing issues and fixing bugs affecting some customers. This release is a part of our ongoing commitment to providing you with the best possible service. For detailed information on the release, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-18-November-2025-Deployment

Scheduled Release Details:

Date: 18th November
Time: 23:00 PST
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Nov 17, 06:01 PST
Nov 18, 2025
Punchh Platform Outage
Resolved - This incident has been resolved.
Nov 18, 10:03 PST
Update - Cloudflare has resolved the underlying issue, and our services are operating normally. We are continuing to monitor for any further anomalies and remain in close communication with Cloudflare to address any potential challenges promptly.
Nov 18, 08:09 PST
Monitoring - A fix has been implemented by Cloudflare, and our services are expected to return to normal shortly. We are actively monitoring the systems to ensure stability and confirm that all functionalities are operating as expected.
Nov 18, 06:47 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 18, 06:47 PST
Update - We are continuing to investigate this issue.
Nov 18, 06:17 PST
Investigating - We are currently experiencing service degradation due to an ongoing Cloudflare outage. Our teams are in continuous communication with Cloudflare to resolve this issue as quickly as possible. This disruption is impacting some of our customers and may affect the performance of certain services.

Customer Impact
You may experience the following issues:

Possible failed API requests across Punchh APIs
Timeouts or errors displayed in the mobile app when navigating between pages
Timeouts or errors when managing loyalty profiles or rewards online
Timeouts or errors for loyalty functionality at the POS
Timeouts or errors from Punchh Platform Functions API
Failed redemptions
Failed check-ins
Failed guest lookups
Failed sign-ups


We sincerely apologize for any inconvenience this may cause and appreciate your patience. We will provide regular updates as we make progress. Thank you for your understanding and continued support.
Thank you for your understanding and continued support.
Nov 18, 06:13 PST
Infrastructure Maintenance - Downtime Expected
Completed - The scheduled maintenance has been completed.
Nov 18, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 23:00 PST
Update - Update: Scheduled Maintenance Postponed to Next Day.

We are writing to inform you that the scheduled maintenance originally planned for 16th Nov 2025 (23:00PDT) has been postponed to 17th Nov 2025 (23:00PDT) due to unavoidable circumstances.

As part of this maintenance, during this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

• Inability to access the platform.
• Disruption in service functionalities.
• Potential delays in data processing and reporting.

We sincerely apologize for any inconvenience this change may cause and appreciate your understanding and cooperation as we continue to improve the reliability and security of our platform.

If you have any questions or concerns, please do not hesitate to contact our technical support team.
Oct 23, 01:17 PDT
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

• Inability to access the platform.
• Disruption in service functionalities.
• Potential delays in data processing and reporting.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Oct 16, 23:41 PDT
Nov 17, 2025
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

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