Punchh
Infrastructure Maintenance - Downtime Expected
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 2025 - 23:00 PDT
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

• Inability to access the platform.
• Disruption in service functionalities.
• Potential delays in data processing and reporting.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Apr 29, 2025 23:00 - Apr 30, 2025 01:00 PDT

About This Site

Status Page for Punchh

Uptime over the past 90 days. View historical uptime.
Web Components Under Maintenance
90 days ago
100.0 % uptime
Today
Punchh API ? Under Maintenance
90 days ago
100.0 % uptime
Today
Authentication API ? Under Maintenance
90 days ago
100.0 % uptime
Today
Management Dashboard ? Under Maintenance
90 days ago
100.0 % uptime
Today
POS API ? Under Maintenance
90 days ago
100.0 % uptime
Today
Webhook API ? Under Maintenance
90 days ago
100.0 % uptime
Today
POS DataSink API ? Under Maintenance
90 days ago
100.0 % uptime
Today
Punchh POS Control Center ? Under Maintenance
90 days ago
100.0 % uptime
Today
Background Processes Under Maintenance
90 days ago
100.0 % uptime
Today
Campaigns ? Under Maintenance
90 days ago
100.0 % uptime
Today
Data Exports ? Under Maintenance
90 days ago
100.0 % uptime
Today
Event Webhooks ? Under Maintenance
90 days ago
100.0 % uptime
Today
Segments ? Under Maintenance
90 days ago
100.0 % uptime
Today
Internal Data Sync ? Under Maintenance
90 days ago
100.0 % uptime
Today
Data Pipelines ? Under Maintenance
90 days ago
100.0 % uptime
Today
Partners Operational
90 days ago
100.0 % uptime
Today
AWS ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare ? Operational
90 days ago
100.0 % uptime
Today
Databricks ? Operational
90 days ago
100.0 % uptime
Today
Cloudinary ? Operational
90 days ago
100.0 % uptime
Today
Tableau ? Operational
90 days ago
100.0 % uptime
Today
Sendgrid ? Operational
90 days ago
100.0 % uptime
Today
Mandrill ? Operational
90 days ago
100.0 % uptime
Today
Twilio ? Operational
90 days ago
100.0 % uptime
Today
Confluent Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Mobile API
Fetching
POS Service
Fetching
Auth Service
Fetching
Iframe Service
Fetching
Engagement
Fetching
Dashboard
Fetching
Apr 29, 2025
Infrastructure Maintenance - No Downtime Expected
Completed - The scheduled maintenance has been completed.
Apr 29, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 19:00 PDT
Scheduled - We will be performing scheduled maintenance to upgrade our platform infrastructure.

What to Expect:

During this maintenance window, the POS Configuration Service — which manages our Aloha and RPOS configuration capabilities — will be migrated to our cloud infrastructure for improved performance, scalability, and reliability.

Customer Impact:
- We anticipate minimal to no disruption to our services.
- No system reboots will be required.
- Customers may experience brief interruptions when accessing punchh.freshservers.net during the maintenance window.

We appreciate your understanding and cooperation as we work to improve our platform services. If you have any questions or concerns, please contact our technical support team for assistance.
Thank you for your continued partnership.
Apr 28, 12:40 PDT
Apr 28, 2025

No incidents reported.

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025
Punchh Platform Scheduled Release - No Downtime
Completed - The scheduled maintenance has been completed.
Apr 23, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:00 PDT
Scheduled - We are excited to announce a scheduled new release for our platform. This release is part of our commitment to continually enhance our services, introduce new features and capabilities, and ensure our customers have the best experience possible. For detailed information on the newly released features and capabilities, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-22-April-2025-Deployment

Scheduled Release Details:

Date: 22nd April
Time: 23:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Apr 18, 15:29 PDT
Apr 22, 2025
Infrastructure Maintenance - No Downtime
Completed - The scheduled maintenance has been completed.
Apr 22, 09:00 PDT
Verifying - Verification is currently underway for the maintenance items.
Apr 22, 07:18 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 07:00 PDT
Scheduled - We will be performing scheduled maintenance to upgrade our platform infrastructure and apply critical security enhancements to ensure continued reliability, performance, and compliance.

What to Expect:
During this maintenance window, our POS Configuration Service will undergo essential upgrades for better management of cloud infrastructure and system scalability. This service manages our Aloha and RPOS configuration capabilities.

Customer Impact:
This maintenance will not require any system reboots, and there will be minimal to no impact on our services.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team
Apr 21, 14:48 PDT
Apr 21, 2025
Infrastructure Maintenance - No Downtime Expected
Completed - The scheduled maintenance has been completed.
Apr 21, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 23:00 PDT
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

There will be minimal to no impact on our services.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Apr 17, 03:27 PDT
Apr 20, 2025
Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Infrastructure Maintenance: Tableau (BI system) Upgrade & Security Enhancements
Completed - Scheduled Maintenance Completed – Tableau (BI System)

We’re pleased to inform you that the scheduled maintenance on our Tableau (BI system) has been successfully completed ahead of schedule.

What Was Done:
We performed a planned upgrade and implemented key security improvements to enhance the overall reliability, performance, and security of our system.

Current Status:
• All functionalities, including report generation on the Dashboard, are now fully operational.
• No further action is required from your end.

We appreciate your patience and continued support throughout this maintenance.

If you experience any issues, please don’t hesitate to reach out to our support team.
Apr 16, 01:27 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 PDT
Scheduled - Details:
We are performing a scheduled upgrade and implementing security improvements on our Tableau (BI system). This activity is part of our ongoing commitment to enhance the reliability, performance, and security of our systems.

Customer Impact:
During the maintenance window, you may experience the following:
• All reports will be temporarily unavailable on the Dashboard.
• This is due to backend system upgrades and the application of critical security enhancements
• All other functionalities of the platform will remain fully operational during the maintenance.

Customer Action Required:
• No action is required from your end before or after the maintenance.
• Services will resume automatically once the maintenance is complete.


We appreciate your understanding and continued support.
Apr 11, 06:53 PDT
Apr 15, 2025

No incidents reported.

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