Resolved -
This incident has been resolved.
Feb 25, 14:29 PST
Update -
Data reporting is currently delayed, no anticipated impact to segmentation or campaigns. Reporting should be up to date within the next 24 hours.
Reports delayed:
Marketing Automation
- Campaign Type Metrics
- Coupon Report
Guests
- Customer Metrics
Loyalty Program
- Gifting Metrics
- Liability Report
- Spend Lift Report
- Transaction Analytics
- Redemption Report
Store Locations
- Location Channels
- Location Scoreboard
Custom Reporting
Feb 25, 11:41 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 25, 11:03 PST
Identified -
The issue has been identified and a fix is being implemented.
Feb 25, 10:40 PST
Investigating -
We regret to inform you that our platform is currently experiencing an outage. Our technical teams are actively working to resolve the issue as quickly as possible.
Customer Impact:
• Inability to access the platform
• Disruption in service functionalities
• Potential delays in data processing and reporting
We understand the inconvenience this causes and appreciate your patience as we work to restore full service. We will provide regular updates on our progress.
Thank you for your understanding and continued support.
Feb 25, 09:42 PST