Punchh

All Systems Operational

About This Site

Status Page for Punchh

Uptime over the past 90 days. View historical uptime.
Web Components Operational
90 days ago
99.89 % uptime
Today
Punchh API ? Operational
90 days ago
99.89 % uptime
Today
Authentication API ? Operational
90 days ago
99.89 % uptime
Today
Management Dashboard ? Operational
90 days ago
99.89 % uptime
Today
POS API ? Operational
90 days ago
99.89 % uptime
Today
Webhook API ? Operational
90 days ago
99.89 % uptime
Today
POS DataSink API ? Operational
90 days ago
99.89 % uptime
Today
Punchh POS Control Center ? Operational
90 days ago
99.89 % uptime
Today
Background Processes Operational
90 days ago
99.89 % uptime
Today
Campaigns ? Operational
90 days ago
99.89 % uptime
Today
Data Exports ? Operational
90 days ago
99.89 % uptime
Today
Event Webhooks ? Operational
90 days ago
99.89 % uptime
Today
Segments ? Operational
90 days ago
99.89 % uptime
Today
Internal Data Sync ? Operational
90 days ago
99.89 % uptime
Today
Data Pipelines ? Operational
90 days ago
99.89 % uptime
Today
Partners Operational
90 days ago
100.0 % uptime
Today
AWS ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare ? Operational
90 days ago
100.0 % uptime
Today
Databricks ? Operational
90 days ago
100.0 % uptime
Today
Cloudinary ? Operational
90 days ago
100.0 % uptime
Today
Tableau ? Operational
90 days ago
100.0 % uptime
Today
Sendgrid ? Operational
90 days ago
100.0 % uptime
Today
Mandrill ? Operational
90 days ago
100.0 % uptime
Today
Twilio ? Operational
90 days ago
100.0 % uptime
Today
Confluent Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Infrastructure Maintenance - Downtime Expected Jun 23, 2025 23:00 - Jun 24, 2025 02:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 12, 2025 - 23:40 PDT
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

• Inability to access the platform.
• Disruption in service functionalities.
• Potential delays in data processing and reporting.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Jun 11, 2025 - 04:22 PDT
System Metrics Month Week Day
Mobile API
Fetching
POS Service
Fetching
Auth Service
Fetching
Iframe Service
Fetching
Engagement
Fetching
Dashboard
Fetching
Jun 18, 2025

No incidents reported today.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
⚠️ Ongoing Google Cloud Platform (GCP) and Cloudflare Outage Affecting Services
Resolved - This incident has been resolved.
Jun 12, 16:22 PDT
Investigating - ⚠️ Ongoing Google Cloud Platform (GCP) and Cloudflare Outage Affecting Services
https://status.cloud.google.com/summary
https://www.cloudflarestatus.com/

Status: Investigating
Impact Start Date: June 12th

We are currently monitoring an active outage affecting Google Cloud Platform (GCP) services. This outage is also impacting a number of related vendors and providers.

As a result, clients may experience intermittent issues with performance, access, or availability across some of our systems and integrations that rely on these providers.

We are in close contact with our affected vendors and are monitoring GCP's official status channels for updates. At this time, we are working to mitigate any direct impact on our services and will provide updates as we learn more.

We appreciate your patience and understanding. Please subscribe to this page for real-time updates.
Jun 12, 12:50 PDT
Jun 11, 2025
Punchh Platform Scheduled Minor Release - No Downtime
Completed - The scheduled maintenance has been completed.
Jun 11, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 23:00 PDT
Scheduled - We're rolling out a release to improve your experience by addressing ongoing issues and fixing bugs affecting some customers. This release is a part of our ongoing commitment to providing you with the best possible service. For detailed information on the release, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-10-June-2025-Deployment

Scheduled Release Details:

Date: 10th June
Time: 23:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Jun 6, 12:50 PDT
Jun 10, 2025
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage