Punchh
All Systems Operational

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Status Page for Punchh

Uptime over the past 90 days. View historical uptime.
Management Portal ? Operational
90 days ago
99.79 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Mobile API ? Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
POS DataSink ? Operational
90 days ago
99.99 % uptime
Today
Background Workers Operational
90 days ago
100.0 % uptime
Today
Data Pipeline Operational
90 days ago
100.0 % uptime
Today
Data Export Operational
90 days ago
99.83 % uptime
Today
Webhooks Operational
90 days ago
99.96 % uptime
Today
Cloudinary Operational
90 days ago
100.0 % uptime
Today
Cloudinary Image CDN Delivery ? Operational
90 days ago
100.0 % uptime
Today
Cloudinary Upload API Operational
90 days ago
100.0 % uptime
Today
Sendgrid Operational
90 days ago
99.98 % uptime
Today
SendGrid SMTP ? Operational
90 days ago
99.96 % uptime
Today
SendGrid Event Webhook Operational
90 days ago
100.0 % uptime
Today
SendGrid API Operational
90 days ago
99.99 % uptime
Today
Pusher notifications Operational
90 days ago
99.87 % uptime
Today
Pusher Channels WebSocket client API Operational
90 days ago
99.84 % uptime
Today
Pusher Channels Webhooks Operational
90 days ago
99.87 % uptime
Today
Pusher Channels REST API Operational
90 days ago
99.89 % uptime
Today
Mailchimp Mandrill Operational
90 days ago
99.83 % uptime
Today
Mandrill Global ? Operational
90 days ago
99.83 % uptime
Today
Web Components Operational
90 days ago
100.0 % uptime
Today
Punchh API ? Operational
90 days ago
100.0 % uptime
Today
Authentication API ? Operational
90 days ago
100.0 % uptime
Today
Management Dashboard ? Operational
90 days ago
100.0 % uptime
Today
POS API ? Operational
90 days ago
100.0 % uptime
Today
Webhook API ? Operational
90 days ago
100.0 % uptime
Today
POS DataSink API ? Operational
90 days ago
100.0 % uptime
Today
Punchh POS Control Center ? Operational
90 days ago
100.0 % uptime
Today
Background Processes Operational
90 days ago
100.0 % uptime
Today
Campaigns ? Operational
90 days ago
100.0 % uptime
Today
Data Exports ? Operational
90 days ago
100.0 % uptime
Today
Event Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Segments ? Operational
90 days ago
100.0 % uptime
Today
Internal Data Sync ? Operational
90 days ago
100.0 % uptime
Today
Data Pipelines ? Operational
90 days ago
100.0 % uptime
Today
Partners Operational
90 days ago
100.0 % uptime
Today
AWS ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare ? Operational
90 days ago
100.0 % uptime
Today
Databricks ? Operational
90 days ago
100.0 % uptime
Today
Cloudinary ? Operational
90 days ago
100.0 % uptime
Today
Tableau ? Operational
90 days ago
100.0 % uptime
Today
Sendgrid ? Operational
90 days ago
100.0 % uptime
Today
Mandrill ? Operational
90 days ago
100.0 % uptime
Today
Twilio ? Operational
90 days ago
100.0 % uptime
Today
Confluent Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Punchh Platform Hotfix Release - No Downtime Nov 24, 2024 23:00 - Nov 25, 2024 00:00 PST
We are writing to inform you about an Emergency Hotfix release. In this hotfix, we will address an ongoing issue affecting some of our customers.

Hotfix Deployment Schedule:

Date: 24th November
Time: 23:00 PST
Expected Duration: 1 Hours

Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Posted on Nov 22, 2024 - 09:17 PST
Infrastructure Maintenance - Downtime Expected Nov 27, 2024 23:30 - Nov 28, 2024 02:00 PST
We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services.

What to Expect:

During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

This maintenance will require system reboots, and there will be a downtime on our services.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Posted on Nov 22, 2024 - 02:41 PST
System Metrics Month Week Day
Mobile API
Fetching
POS Service
Fetching
Auth Service
Fetching
Iframe Service
Fetching
Engagement
Fetching
Dashboard
Fetching
Past Incidents
Nov 22, 2024

No incidents reported today.

Nov 21, 2024

No incidents reported.

Nov 20, 2024
Infrastructure Maintenance - Partial Downtime Expected
Completed - The scheduled maintenance has been completed.
Nov 20, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 PST
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services.

What to Expect:

During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

This maintenance will require system reboots, and there will be a downtime on our services.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Nov 14, 11:55 PST
Nov 19, 2024
Punchh Platform Scheduled Release - No Downtime
Completed - The scheduled maintenance has been completed.
Nov 19, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:30 PST
Scheduled - We are excited to announce a scheduled new release for our platform. This release is part of our commitment to continually enhance our services, introduce new features and capabilities, and ensure our customers have the best experience possible.

Scheduled Release Details:

Date: 19th November
Time: 22:30 PST
Expected Duration: 1 Hours
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Nov 19, 21:56 PST
Nov 18, 2024
Eclub Upload Processing Delays
Resolved - Eclub processing has been completed. This incident has been resolved.
Nov 18, 22:54 PST
Monitoring - There is a delay in Eclub processing. The estimated completion time is 12am PST
Nov 18, 16:30 PST
Punchh Platform Outage
Resolved - This incident has been resolved.
Nov 18, 15:56 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 15:46 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 18, 15:39 PST
Investigating - We regret to inform you that our platform is currently experiencing an outage. Our technical teams are actively working to resolve the issue as quickly as possible.
Customer Impact:
• Inability to access the platform
• Disruption in service functionalities
• Potential delays in data processing and reporting

We understand the inconvenience this causes and appreciate your patience as we work to restore full service. We will provide regular updates on our progress.

Thank you for your understanding and continued support.
Nov 18, 15:28 PST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Punchh Platform Scheduled Release - No Downtime
Completed - The scheduled maintenance has been completed.
Nov 13, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 00:00 PST
Scheduled - Scheduled
We are pleased to inform you that we have scheduled a new release for our platform. This update is part of our commitment to continually enhance our services and ensure you have the best experience possible.

Scheduled Release Details:

Date: 13th November
Time: 00:00 PST
Expected Duration: 1 hour
Please note that no downtime is expected during this release. Our platform will remain fully operational, and you should not experience any interruptions in service.

This update will include several performance improvements and new features that we are excited to bring to your attention. Detailed release notes will be available in https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-12-November-2024-Deployment.

Should you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Nov 7, 20:39 PST
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Infrastructure Maintenance - Downtime Expected
Completed - We are pleased to inform you that the scheduled maintenance has been successfully completed, and all services are now fully operational. We apologize for the delay in the maintenance completion and appreciate your patience and understanding.
Nov 8, 02:41 PST
Update - We are currently performing scheduled maintenance on our systems. Due to unforeseen circumstances, the maintenance is taking longer than expected. To ensure thorough completion, we are extending the maintenance window by an additional 60 minutes.
We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to enhance our services. Updates will be provided as the maintenance progresses.
Nov 8, 01:54 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 01:00 PST
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services.

What to Expect:

During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

This maintenance will require system reboots, and there will be a downtime on our services.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Nov 4, 05:51 PST
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