Punchh

All Systems Operational

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Status Page for Punchh

Uptime over the past 90 days. View historical uptime.
Web Components Operational
90 days ago
99.98 % uptime
Today
Punchh API ? Operational
90 days ago
99.98 % uptime
Today
Authentication API ? Operational
90 days ago
99.98 % uptime
Today
Management Dashboard ? Operational
90 days ago
99.98 % uptime
Today
POS API ? Operational
90 days ago
99.98 % uptime
Today
Webhook API ? Operational
90 days ago
99.98 % uptime
Today
POS DataSink API ? Operational
90 days ago
99.98 % uptime
Today
Punchh POS Control Center ? Operational
90 days ago
99.98 % uptime
Today
Background Processes Operational
90 days ago
99.95 % uptime
Today
Campaigns ? Operational
90 days ago
99.98 % uptime
Today
Data Exports ? Operational
90 days ago
99.81 % uptime
Today
Event Webhooks ? Operational
90 days ago
99.98 % uptime
Today
Segments ? Operational
90 days ago
99.98 % uptime
Today
Internal Data Sync ? Operational
90 days ago
99.98 % uptime
Today
Data Pipelines ? Operational
90 days ago
99.98 % uptime
Today
Partners Operational
90 days ago
100.0 % uptime
Today
AWS ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare ? Operational
90 days ago
100.0 % uptime
Today
Databricks ? Operational
90 days ago
100.0 % uptime
Today
Cloudinary ? Operational
90 days ago
100.0 % uptime
Today
Tableau ? Operational
90 days ago
100.0 % uptime
Today
Sendgrid ? Operational
90 days ago
100.0 % uptime
Today
Mandrill ? Operational
90 days ago
100.0 % uptime
Today
Twilio ? Operational
90 days ago
100.0 % uptime
Today
Confluent Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Mobile API
Fetching
POS Service
Fetching
Auth Service
Fetching
Iframe Service
Fetching
Engagement
Fetching
Dashboard
Fetching
Sep 13, 2025

No incidents reported today.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025
Punchh Platform Outage
Resolved - This incident has been resolved.
Sep 10, 01:00 PDT
Update - We are actively monitoring the situation.
Sep 9, 23:52 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 23:50 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 9, 23:50 PDT
Investigating - We regret to inform you that our platform is currently experiencing an outage. Our technical teams are actively working to resolve the issue as quickly as possible.
Customer Impact:
• Inability to access the platform
• Disruption in service functionalities
• Potential delays in data processing and reporting

We understand the inconvenience this causes and appreciate your patience as we work to restore full service. We will provide regular updates on our progress.

Thank you for your understanding and continued support.
Sep 9, 23:25 PDT
Punchh Platform Scheduled Release - No Downtime
Completed - The scheduled maintenance has been completed.
Sep 10, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:00 PDT
Scheduled - We are excited to announce a scheduled new release for our platform. This release is part of our commitment to continually enhance our services, introduce new features and capabilities, and ensure our customers have the best experience possible. For detailed information on the newly released features and capabilities, please refer to the https://support.punchh.com/s/article/Punch-Platform-Release-Notes-09-September-2025-Deployment

Scheduled Release Details:

Date: 9th September
Time: 23:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Sep 6, 08:19 PDT
Sep 9, 2025
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

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