Resolved -
This incident has been resolved.
Dec 29, 07:18 PST
Update -
The previously reported incident has been mitigated, and our systems are currently operating in a healthy state.
We are continuing to actively monitor all systems to ensure stability before formally declaring the issue fully resolved. We will provide an additional update if there are any changes.
Thank you for your patience.
Dec 22, 13:37 PST
Update -
We are continuing to work on resolving this issue. Please note that Campaign Processing may also experience delays.
Customer Impact:
• Inability to access the platform
• Disruption in service functionalities
• Potential delays in data processing and reporting
We understand the inconvenience this causes and appreciate your patience as we work to restore full service. We will provide regular updates on our progress.
Thank you for your understanding and continued support.
Dec 22, 10:14 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 22, 09:48 PST
Identified -
The issue has been identified and a fix is being implemented.
Dec 22, 09:30 PST
Investigating -
We regret to inform you that our platform is currently experiencing an outage. Our technical teams are actively working to resolve the issue as quickly as possible.
Customer Impact:
• Inability to access the platform
• Disruption in service functionalities
• Potential delays in data processing and reporting
We understand the inconvenience this causes and appreciate your patience as we work to restore full service. We will provide regular updates on our progress.
Thank you for your understanding and continued support.
Dec 22, 08:51 PST