Identified - The issue has been identified and a fix is being implemented.
Mar 24, 2026 - 11:23 PDT
Update - Investigating
We are currently investigating an issue where some APIs are returning data in an unexpected format.
This issue is primarily impacting notifications functionality. Other services listed may experience limited or indirect impact.
In some cases, this may affect how information is displayed in mobile applications, including balance-related information.
Our team is actively working to identify the root cause and determine the appropriate fix.
Mar 24, 2026 - 10:52 PDT
Update - Investigating
We are currently investigating an issue where some APIs are returning data in an unexpected format.
This may impact notifications functionality, and in some cases may affect how information is displayed in mobile applications, including balance-related information.
Our team is actively working to identify the root cause and determine the appropriate fix.
Mar 24, 2026 - 10:50 PDT
Investigating - We are currently experiencing a partial outage due to high error rates in our APIs. This issue is impacting some of our customers and may affect the performance of certain services.Our technical teams are actively investigating the problem and working diligently to resolve it as quickly as possible.
Customer Impact: Possible Failed API requests across Punchh API’s • Timeouts or errors displayed in the mobile app when navigating • to different pages • Timeouts or errors displayed when managing loyalty profile or • rewards online • Timeouts or errors for loyalty functionality at the POS • Timeouts or errors from Punchh Platform Functions API • Failed Redemptions • Failed Checkins • Failed Guest Lookups • Failed signups
We apologize for any inconvenience this may cause and appreciate your patience. We will provide regular updates as we make progress. Thank you for your understanding and continued support.
Mar 24, 2026 - 10:44 PDT
We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.
Customer Impact:
• Inability to access the platform. • Disruption in service functionalities. • Potential delays in data processing and reporting.
We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team. Posted on
Mar 24, 2026 - 01:19 PDT
Resolved -
This incident has been resolved.
Mar 19, 16:35 PDT
Identified -
We are currently experiencing an issue with badge count refresh in the app. Our team is actively working to resolve this as quickly as possible. Customer Impact: • Badge count may not refresh correctly and may display an outdated value in the app • No impact on mass campaign notifications — they are being delivered as expected • There are no delays in campaign processing or delivery We apologize for any inconvenience caused and appreciate your patience. Further updates will be shared as more information becomes available. Thank you for your understanding.
Mar 19, 05:07 PDT
Investigating -
We are currently investigating this issue.
Mar 19, 05:07 PDT
Identified -
We are currently experiencing an issue with badge count refresh in the app. Our team is actively working to resolve this as quickly as possible. Customer Impact: • Badge count may not refresh correctly and may display an outdated value in the app • No impact on mass campaign notifications — they are being delivered as expected • There are no delays in campaign processing or delivery We apologize for any inconvenience caused and appreciate your patience. Further updates will be shared as more information becomes available. Thank you for your understanding.
Mar 19, 05:06 PDT
Investigating -
We are currently experiencing delays in processing campaigns. Our team is actively working to resolve the issue as quickly as possible. Customer Impact: • Campaigns may take longer than usual to be sent out. • You might experience delays in receiving real-time data and updates. • The Punchh Dashboard will show that your campaign is scheduled instead of processing or processed after than the scheduled start time • If you're still seeing this behavior 2 hours after the scheduled start time, please submit a support case
We apologize for any inconvenience this may cause and appreciate your patience. Updates will be provided as more information becomes available. Thank you for your understanding.
Mar 19, 04:32 PDT
Completed -
The scheduled maintenance has been completed.
Mar 19, 02:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:30 PDT
Scheduled -
We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.
Customer Impact:
• Inability to access the platform. • Disruption in service functionalities. • Potential delays in data processing and reporting.
We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Mar 16, 02:58 PDT
Completed -
The scheduled maintenance has been completed.
Mar 11, 23:53 PDT
Verifying -
Verification is currently underway for the maintenance items.
Mar 11, 23:42 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 23:00 PDT
Scheduled -
We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.
Customer Impact:
• Inability to access the platform. • Disruption in service functionalities. • Potential delays in data processing and reporting.
We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Mar 10, 04:02 PDT
Completed -
The scheduled maintenance has been completed.
Mar 10, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 00:00 PDT
Scheduled -
We are writing to inform you about an Emergency Hotfix release. In this hotfix, we will address an ongoing issue affecting some of our customers.
Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.
We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Mar 9, 23:14 PDT