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Status Page for Punchh

Uptime over the past 90 days. View historical uptime.
Web Components Operational
Punchh API Operational
Authentication API Operational
Management Dashboard Operational
POS API Operational
Webhook API Operational
POS DataSink API Operational
Punchh POS Control Center Operational
Background Processes Operational
Campaigns Operational
Data Exports Operational
Event Webhooks Operational
Segments Operational
Internal Data Sync Operational
Data Pipelines Operational
Partners Operational
AWS Operational
Cloudflare Operational
Databricks Operational
Cloudinary Operational
Tableau Operational
Sendgrid Operational
Mandrill Operational
Twilio Operational
Confluent Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Punchh Platform Scheduled Hotfix - No Downtime Oct 8, 2026 00:00-01:00 PDT

We are performing a scheduled hotfix deployment to address a production issue. This change is part of our commitment to keeping the platform stable and reliable.

Scheduled Hotfix Details:

Date: 8th October
Time: 00:00 PDT
Ticket: DEVOPS-22314
Expected Duration: 1 hour.

Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Posted on Oct 07, 2026 - 10:13 PDT
System Metrics Month Week Day
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Oct 7, 2026

[Cancelled] Punchh Platform Scheduled Hotfix - No Downtime
Completed - Hotfix has been cancelled
Oct 7, 10:12 PDT
Scheduled - We are performing a scheduled hotfix deployment to address a production issue. This change is part of our commitment to keeping the platform stable and reliable.

Scheduled Hotfix Details:

Date: 9th October
Time: 00:00 PDT
Ticket: DEVOPS-22314
Expected Duration: 1 hour.

Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Oct 7, 10:05 PDT

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Punchh Platform Scheduled Release - No Downtime
Completed - The scheduled maintenance has been completed.
Sep 30, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 23:00 PDT
Scheduled - We are excited to announce a scheduled new release for our platform. This release is part of our commitment to continually enhance our services, introduce new features and capabilities, and ensure our customers have the best experience possible. For detailed information on the newly released features and capabilities, please refer to the https://product-docs.partech.com/docs/punchh/files/release-notes/Punchh-Platform-Release-Notes-29-September-2026-Deployment

Scheduled Release Details:

Date: 29th September
Time: 23:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Sep 25, 07:32 PDT

Sep 29, 2026

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Staggered Start campaigns delivering later than scheduled
Resolved - This issue has been mitigated with a workaround, and a permanent fix is planned for the September 29 release. Brands using Staggered Start can set the campaign's Fallback Timezone to Eastern Time (US & Canada) or use a standard scheduled send time until then. If you have questions about a specific campaign, please contact your Customer Success Manager.
Sep 25, 07:05 PDT
Update - Update: Brands that want to keep using Staggered Start can set the campaign's Fallback Timezone to Eastern Time (US & Canada). Campaigns set up this way go out at the selected local time in each time zone. Otherwise, we recommend a standard scheduled send time until the fix, planned for September 29, is released.
Sep 11, 10:13 PDT
Identified - Campaigns scheduled with the "Staggered start (based on recipient time zone)" option are being delivered later than the local time selected, typically by about 3 hours. Campaigns are still sending; only the timing is affected. Standard scheduled campaigns are not affected. A fix is planned for the September 29 release. Until then, we recommend using a standard scheduled send time. If you have questions about a specific campaign, please contact your Customer Success Manager.
Sep 11, 07:54 PDT
Punchh Platform Outage
Resolved - This incident has been resolved.

Between approximately 5:10 AM and 7:50 AM CT (10:10 to 12:50 UTC) on September 25, the Punchh platform experienced elevated response times and intermittent errors. During this period, guests and in-store systems may have seen slow or failed loyalty requests, including check-ins and reward redemptions, and the Punchh Dashboard may have been slow or unavailable.

The cause was a large scheduled background process that placed unexpected load on a database, which slowed every request depending on that database. The process was stopped at 7:33 AM CT and normal performance was restored shortly after.

We are completing a full root cause analysis and putting safeguards in place to prevent a recurrence.
Sep 25, 06:56 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 25, 05:37 PDT
Investigating - We regret to inform you that our platform is currently experiencing an outage. Our technical teams are actively working to resolve the issue as quickly as possible.
• Inability to access the Punchh Dashboard
• Disruption in service functionalities
• Potential delays in data processing and reporting (Including Data
Pipeline/DataShare, webhooks, CDP, and Data Exports)
• Inability to access data/reporting via the Punchh Dashboard
• Punchh Platform Functions API Error Responses
Sep 25, 05:04 PDT

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

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