Staggered Start campaigns delivering later than scheduled
Update - Update: Brands that want to keep using Staggered Start can set the campaign's Fallback Timezone to Eastern Time (US & Canada). Campaigns set up this way go out at the selected local time in each time zone. Otherwise, we recommend a standard scheduled send time until the fix, planned for September 29, is released.
Sep 11, 2026 - 10:13 PDT
Identified - Campaigns scheduled with the "Staggered start (based on recipient time zone)" option are being delivered later than the local time selected, typically by about 3 hours. Campaigns are still sending; only the timing is affected. Standard scheduled campaigns are not affected. A fix is planned for the September 29 release. Until then, we recommend using a standard scheduled send time. If you have questions about a specific campaign, please contact your Customer Success Manager.
Sep 11, 2026 - 07:54 PDT

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Sep 11, 2026

Unresolved incident: Staggered Start campaigns delivering later than scheduled.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

Punchh Platform Scheduled Minor Release - No Downtime
Completed - The scheduled maintenance has been completed.
Sep 9, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 23:00 PDT
Scheduled - We're rolling out a release to improve your experience by addressing ongoing issues and fixing bugs affecting some customers. This release is a part of our ongoing commitment to providing you with the best possible service. For detailed information on the release, please refer to the https://product-docs.partech.com/docs/punchh/files/release-notes/Punchh-Platform-Release-Notes-08-September-2026-Deployment

Scheduled Release Details:

Date: 8th September
Time: 23:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Sep 7, 18:09 PDT

Sep 8, 2026

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

3rd Party Vendor Outage - Business/Admin Emails
Resolved - This incident has been resolved.
Sep 2, 06:03 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 1, 14:00 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 1, 14:00 PDT
Investigating - Due to a 3rd party vendor outage, functionality related to Business and Admin emails (such as Data Exports) are failing to complete successfully. No observed impact to customer email delivery.
Business and Admin Emails Failing to send:
- Functionality related to Business and Admin emails, such as Data Exports
- No impact to customer email delivery
Sep 1, 08:47 PDT

Sep 1, 2026

Aug 31, 2026

Punchh Platform Campaign Processing Failures
Resolved - This incident has been resolved.
Aug 31, 06:18 PDT
Investigating - We are currently experiencing delays in processing campaigns. Our team is actively working to resolve the issue as quickly as possible.
Customer Impact:
• Campaigns may take longer than usual to be sent out.
• You might experience delays in receiving real-time data and updates.
• The Punchh Dashboard will show that your campaign is scheduled instead of processing or processed after than the scheduled start time
• If you're still seeing this behavior 2 hours after the scheduled start time, please submit a support case

We apologize for any inconvenience this may cause and appreciate your patience. Updates will be provided as more information becomes available. Thank you for your understanding.
Aug 31, 06:16 PDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

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