Punchh
All Systems Operational

About This Site

Status Page for Punchh

Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.97 % uptime
Today
Mobile API ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
POS DataSink ? Operational
90 days ago
100.0 % uptime
Today
Background Workers Operational
90 days ago
100.0 % uptime
Today
Data Pipeline Operational
90 days ago
99.85 % uptime
Today
Data Export Operational
90 days ago
99.85 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Cloudinary Operational
Cloudinary Image CDN Delivery ? Operational
Cloudinary Upload API Operational
Sendgrid Operational
SendGrid SMTP ? Operational
SendGrid Event Webhook Operational
SendGrid API Operational
Pusher notifications Operational
Pusher Channels WebSocket client API Operational
Pusher Channels Webhooks Operational
Pusher Channels REST API Operational
Mailchimp Mandrill Operational
Mandrill Global ? Operational
AWS elasticsearch-us-east-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We would like to notify you that scheduled maintenance for our database systems is planned for Thursday, March 14th, at 00:15 AM Pacific time. During this maintenance window, we anticipate the need to temporarily shut down all data pipelines 3 hours.

Please note that no downtime is expected for Applications, APIs, and Campaigns, etc.

We will endeavour to keep the interruption as brief as possible. We appreciate your patience and thank you for your cooperation.!!

Posted on Mar 12, 2024 - 05:42 PDT
Mobile API
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POS Service
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Auth Service
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Iframe Service
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Engagement
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Dashboard
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Past Incidents
Mar 18, 2024

No incidents reported today.

Mar 17, 2024

No incidents reported.

Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 11:00 PDT
Scheduled - AWS Databricks has a scheduled outage during this period which will delay downstream data processing. We will update this page when the service is available again.
Mar 13, 15:30 PDT
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 15:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 14:10 PDT
Scheduled - Punchh Ops team will be deploying a new Hotfix release that will address functional and stability issues. This release will not cause any downtime during deployment.
Mar 15, 14:09 PDT
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 02:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 00:25 PDT
Scheduled - We would like to notify you that scheduled maintenance for our database systems is planned for Thursday, March 14th, at 00:25 AM Pacific time.

During this maintenance window, we would be enhancing our Databases storage throughput, we don't anticipate any downtime during this maintenance.

We will endeavour to keep the interruption as brief as possible. We appreciate your patience and thank you for your cooperation.!!

Mar 14, 00:20 PDT
Completed - The scheduled maintenance has been completed.
Mar 14, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 01:00 PDT
Scheduled - We are doing software upgrades on our application cluster.
Mar 12, 16:04 PDT
Resolved - This incident has been resolved.
Mar 14, 01:14 PDT
Update - We have identified the issue and performed mitigation. It may take some time for the accumulated data to catch up.
Mar 13, 16:36 PDT
Investigating - We are experiencing delayed data synchronization to our Data Lake as a result of an issue with one of our third-party vendors. As a result, campaign segmentation and campaign sending will be delayed, and other Punchh services that rely on the data lake will show increased data lag. We are working on a fix and will provide updates regularly.
Mar 13, 12:00 PDT
Mar 13, 2024
Mar 12, 2024
Completed - The scheduled maintenance has been completed.
Mar 12, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 01:00 PDT
Scheduled - We are doing software upgrades on our application cluster.
Mar 8, 16:54 PST
Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 05:10 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 04:50 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 6, 04:49 PST
Completed - The scheduled maintenance has been completed.
Mar 6, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 00:00 PST
Scheduled - We will be undergoing scheduled planned release with No Downtime expected.
Mar 3, 23:33 PST
Mar 5, 2024

No incidents reported.

Mar 4, 2024

No incidents reported.