Punchh
Experiencing an elevated level of errors
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 07:13 PST
Update - We are still investigating the errors.
Dec 2, 07:04 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 2, 06:41 PST
Investigating - We're experiencing an elevated level of errors and are currently looking into the issue.
Dec 2, 06:17 PST

About This Site

Status Page for Punchh

Uptime over the past 90 days. View historical uptime.
Management Portal ? Operational
90 days ago
99.93 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Mobile API ? Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.92 % uptime
Today
POS DataSink ? Operational
90 days ago
100.0 % uptime
Today
Background Workers Operational
90 days ago
100.0 % uptime
Today
Cloudinary Operational
Cloudinary Image CDN Delivery ? Operational
Cloudinary Upload API Operational
Sendgrid Operational
SendGrid SMTP ? Operational
SendGrid Event Webhook Operational
SendGrid API Operational
Pusher notifications Operational
Pusher Channels WebSocket client API Operational
Pusher Channels Webhooks Operational
Pusher Channels REST API Operational
Mailchimp Mandrill Operational
Mandrill Global ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Mobile APIs
Fetching
Dashboard
Fetching
iFrame
Fetching
Engagement
Fetching
Auth
Fetching
POS
Fetching
Past Incidents
Dec 2, 2021

Unresolved incident: Experiencing an elevated level of errors.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021
Elevated rate of Timeout Errors in the Dashboard UI
Resolved - This incident has been resolved.
Nov 29, 11:37 PST
Monitoring - The fix has been applied and appears to have fixed the issue. We are monitoring.
Nov 29, 11:34 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 29, 11:33 PST
Investigating - We are investigating error reports of timeout errors. We are working to further diagnose the issue. Expect an update shortly
Nov 29, 11:30 PST
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Database Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Nov 24, 01:20 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 01:00 PST
Scheduled - We are performing database maintenance on certain slave nodes in our database cluster. No downtime is anticipated.
Nov 18, 02:57 PST
Nov 23, 2021
Coupon generation outage
Resolved - This has been resolved now.
Nov 23, 12:49 PST
Update - We have begun deploying the Coupon Generation fix.
Nov 23, 12:02 PST
Update - The fix for the Coupon Generation issue has been implemented and is currently undergoing testing prior to deployment. The fix is scheduled to be rolled out by noon Pacific time.
Nov 23, 09:32 PST
Update - We are continuing to implement the fix for this issue. We recommend that you not attempt generate new Coupons until the fix has been deployed.
Nov 23, 07:48 PST
Update - We have identified and are implementing a fix for the Coupon Generation outage. The estimated time to fix is 2-3 hours.
Nov 23, 07:08 PST
Identified - We are experiencing a problem with the Coupon Generation system in one of our multi-tenant instances. Existing coupons are working properly, but no new Coupons can be generated. We have identified the cause of the issue, and are working on a fix.
Nov 23, 03:26 PST
Nov 22, 2021
Deployment starts - No downtime
Resolved - Deployment has been completed now.
Nov 22, 23:25 PST
Monitoring - We are deploying hot fix. no downtime for this.
Nov 22, 23:01 PST
Nov 21, 2021
Deployment starts - No downtime
Resolved - Deployment completed now.
Nov 21, 22:56 PST
Update - We are continuing to monitor for any further issues.
Nov 21, 22:55 PST
Monitoring - We are deploying on all containers. There will be no downtime.
Nov 21, 22:31 PST
Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

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