Infrastructure Maintenance- No Downtime Expected
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 2026 - 13:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 21, 2026 13:00-15:00 PDT
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services.

What to Expect:

During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

This maintenance will not require any system reboots, and there will be minimal to no impact on our services.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Oct 21, 2026 13:00-15:00 PDT

About This Site

Status Page for Punchh

Uptime over the past 90 days. View historical uptime.
Web Components Operational
Punchh API Operational
Authentication API Operational
Management Dashboard Operational
POS API Operational
Webhook API Operational
POS DataSink API Operational
Punchh POS Control Center Operational
Background Processes Operational
Campaigns Operational
Data Exports Operational
Event Webhooks Operational
Segments Operational
Internal Data Sync Operational
Data Pipelines Operational
Partners Under Maintenance
AWS Operational
Cloudflare Under Maintenance
Databricks Operational
Cloudinary Operational
Tableau Operational
Sendgrid Operational
Mandrill Operational
Twilio Operational
Confluent Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Mobile API
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POS Service
Fetching
Auth Service
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Iframe Service
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Engagement
Fetching
Dashboard
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Oct 21, 2026

Unresolved incident: Infrastructure Maintenance- No Downtime Expected.

Oct 20, 2026

3rd Party Vendor Outage - Business/Admin Emails (Data Exports)
Resolved - This incident has been resolved.
Oct 20, 11:34 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 11:34 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 20, 11:34 PDT
Investigating - Mandrill (Mailchimp’s email sending service), which sends Punchh business and admin emails such as data exports, has paused sending because the last Mailchimp payment failed. Sending resumes once the payment is completed. Accounts Payable now handles these payments, and Ogi recommended Elizabeth Boswell to resolve it. Several brands reported missing data exports on 10/20. Same cause as the October 2024 incident (EPS-9351).
Brands are not receiving data exports requested from the dashboard. The exports are still being created, but the emails that deliver them are not going out. Other business and admin emails, such as admin password resets, may also be affected. Guest emails are not affected.
Oct 20, 09:22 PDT

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Punchh Platform Scheduled Minor Release - No Downtime
Completed - The scheduled maintenance has been completed.
Oct 14, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 PDT
Scheduled - We're rolling out a release to improve your experience by addressing ongoing issues and fixing bugs affecting some customers. This release is a part of our ongoing commitment to providing you with the best possible service. For detailed information on the release, please refer to the https://product-docs.partech.com/docs/punchh/files/release-notes/Punchh-Platform-Release-Notes-13-October-2026-Deployment

Scheduled Release Details:

Date: 13th October
Time: 23:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Oct 12, 07:38 PDT

Oct 13, 2026

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Punchh Platform Scheduled Hotfix - No Downtime
Completed - The scheduled maintenance has been completed.
Oct 10, 11:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 10:15 PDT
Scheduled - We are performing a scheduled hotfix deployment to address a production issue. This change is part of our commitment to keeping the platform stable and reliable.

Scheduled Hotfix Details:

Date: 10th October
Time: 10:15 PDT
Expected Duration: 1 hour.

Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Oct 10, 10:02 PDT

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Punchh Platform Scheduled Hotfix - No Downtime
Completed - The scheduled maintenance has been completed.
Oct 8, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 PDT
Scheduled - We are performing a scheduled hotfix deployment to address a production issue. This change is part of our commitment to keeping the platform stable and reliable.

Scheduled Hotfix Details:

Date: 8th October
Time: 00:00 PDT
Ticket: DEVOPS-22314
Expected Duration: 1 hour.

Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Oct 7, 10:13 PDT

Oct 7, 2026

[Cancelled] Punchh Platform Scheduled Hotfix - No Downtime
Completed - Hotfix has been cancelled
Oct 7, 10:12 PDT
Scheduled - We are performing a scheduled hotfix deployment to address a production issue. This change is part of our commitment to keeping the platform stable and reliable.

Scheduled Hotfix Details:

Date: 9th October
Time: 00:00 PDT
Ticket: DEVOPS-22314
Expected Duration: 1 hour.

Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Oct 7, 10:05 PDT
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