Identified - We are currently experiencing an issue with badge count refresh in the app. Our team is actively working to resolve this as quickly as possible. Customer Impact: • Badge count may not refresh correctly and may display an outdated value in the app • No impact on mass campaign notifications — they are being delivered as expected • There are no delays in campaign processing or delivery We apologize for any inconvenience caused and appreciate your patience. Further updates will be shared as more information becomes available. Thank you for your understanding.
Mar 19, 2026 - 05:07 PDT
Investigating - We are currently investigating this issue.
Mar 19, 2026 - 05:07 PDT
Identified - We are currently experiencing an issue with badge count refresh in the app. Our team is actively working to resolve this as quickly as possible. Customer Impact: • Badge count may not refresh correctly and may display an outdated value in the app • No impact on mass campaign notifications — they are being delivered as expected • There are no delays in campaign processing or delivery We apologize for any inconvenience caused and appreciate your patience. Further updates will be shared as more information becomes available. Thank you for your understanding.
Mar 19, 2026 - 05:06 PDT
Investigating - We are currently experiencing delays in processing campaigns. Our team is actively working to resolve the issue as quickly as possible. Customer Impact: • Campaigns may take longer than usual to be sent out. • You might experience delays in receiving real-time data and updates. • The Punchh Dashboard will show that your campaign is scheduled instead of processing or processed after than the scheduled start time • If you're still seeing this behavior 2 hours after the scheduled start time, please submit a support case
We apologize for any inconvenience this may cause and appreciate your patience. Updates will be provided as more information becomes available. Thank you for your understanding.
Mar 19, 2026 - 04:32 PDT
Completed -
The scheduled maintenance has been completed.
Mar 19, 02:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:30 PDT
Scheduled -
We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.
Customer Impact:
• Inability to access the platform. • Disruption in service functionalities. • Potential delays in data processing and reporting.
We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Mar 16, 02:58 PDT
Completed -
The scheduled maintenance has been completed.
Mar 11, 23:53 PDT
Verifying -
Verification is currently underway for the maintenance items.
Mar 11, 23:42 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 23:00 PDT
Scheduled -
We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.
Customer Impact:
• Inability to access the platform. • Disruption in service functionalities. • Potential delays in data processing and reporting.
We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Mar 10, 04:02 PDT
Completed -
The scheduled maintenance has been completed.
Mar 10, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 00:00 PDT
Scheduled -
We are writing to inform you about an Emergency Hotfix release. In this hotfix, we will address an ongoing issue affecting some of our customers.
Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.
We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Mar 9, 23:14 PDT
Completed -
The scheduled maintenance has been completed.
Mar 5, 00:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 23:00 PST
Scheduled -
We are excited to announce a scheduled new release for our platform. This release is part of our commitment to continually enhance our services, introduce new features and capabilities, and ensure our customers have the best experience possible. For detailed information on the newly released features and capabilities, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-04-March-2026-Deployment