All Systems Operational

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Status Page for Punchh

Uptime over the past 90 days. View historical uptime.
Web Components Operational
Punchh API Operational
Authentication API Operational
Management Dashboard Operational
POS API Operational
Webhook API Operational
POS DataSink API Operational
Punchh POS Control Center Operational
Background Processes Operational
Campaigns Operational
Data Exports Operational
Event Webhooks Operational
Segments Operational
Internal Data Sync Operational
Data Pipelines Operational
Partners Operational
AWS Operational
Cloudflare Operational
Databricks Operational
Tableau Operational
Sendgrid Operational
Mandrill Operational
Twilio Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Infrastructure Maintenance - Downtime Expected Oct 29, 2026 04:30-05:30 PDT

We will be performing a scheduled migration of Freshserver, the hosted service that provides support functions for in-store POS integrations, including location provisioning, POS integration settings, and software updates. This migration will improve the performance, stability, and reliability of the service.

Customer Impact:
Customers using Freshserver as a hosted service for support functions in their in-store POS integrations (Aloha, RPOS and StorePoint) will be affected.

During the maintenance window, the following will be unavailable:

1. Location (concept) provisioning for new or reinstalled locations
2. POS integration settings administration
3. Software update assignments and delivery to locations

All other operations, including check-ins, loyalty, campaigns, and the rest of the platform functionality, will continue to work as expected.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Posted on Oct 28, 2026 - 01:43 PDT
System Metrics Month Week Day
Mobile API
Fetching
POS Service
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Auth Service
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Iframe Service
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Engagement
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Dashboard
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Oct 28, 2026

No incidents reported today.

Oct 27, 2026

Infrastructure Maintenance - No Downtime Expected
Completed - The scheduled maintenance has been completed.
Oct 27, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 23:30 PDT
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

There will be minimal to no impact on our services.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Oct 25, 22:31 PDT

Oct 26, 2026

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Punchh Platform Scheduled Hotfix - No Downtime
Completed - The scheduled maintenance has been completed.
Oct 22, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 02:00 PDT
Scheduled - We are performing a scheduled hotfix deployment to address a production issue. This change is part of our commitment to keeping the platform stable and reliable.

Scheduled Hotfix Details:

Date: 22nd October
Time: 02:00 PDT
Expected Duration: 1 hour.

Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Oct 22, 01:16 PDT

Oct 21, 2026

Infrastructure Maintenance- No Downtime Expected
Completed - The scheduled maintenance has been completed.
Oct 21, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 13:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 19, 16:32 PDT
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services.

What to Expect:

During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

This maintenance will not require any system reboots, and there will be minimal to no impact on our services.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Oct 19, 16:31 PDT

Oct 20, 2026

3rd Party Vendor Outage - Business/Admin Emails (Data Exports)
Resolved - This incident has been resolved.
Oct 20, 11:34 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 11:34 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 20, 11:34 PDT
Investigating - Mandrill (Mailchimp’s email sending service), which sends Punchh business and admin emails such as data exports, has paused sending because the last Mailchimp payment failed. Sending resumes once the payment is completed. Accounts Payable now handles these payments, and Ogi recommended Elizabeth Boswell to resolve it. Several brands reported missing data exports on 10/20. Same cause as the October 2024 incident (EPS-9351).
Brands are not receiving data exports requested from the dashboard. The exports are still being created, but the emails that deliver them are not going out. Other business and admin emails, such as admin password resets, may also be affected. Guest emails are not affected.
Oct 20, 09:22 PDT

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Punchh Platform Scheduled Minor Release - No Downtime
Completed - The scheduled maintenance has been completed.
Oct 14, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 PDT
Scheduled - We're rolling out a release to improve your experience by addressing ongoing issues and fixing bugs affecting some customers. This release is a part of our ongoing commitment to providing you with the best possible service. For detailed information on the release, please refer to the https://product-docs.partech.com/docs/punchh/files/release-notes/Punchh-Platform-Release-Notes-13-October-2026-Deployment

Scheduled Release Details:

Date: 13th October
Time: 23:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Oct 12, 07:38 PDT
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