Punchh
All Systems Operational

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Status Page for Punchh

Uptime over the past 90 days. View historical uptime.
Mobile API ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Management Portal ? Operational
90 days ago
100.0 % uptime
Today
POS DataSink ? Operational
90 days ago
100.0 % uptime
Today
AWS Operational
AWS ec2-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS cloudFront Operational
AWS route53 Operational
AWS s3-us-standard Operational
Mandrill Mandrill Global ? Operational
Sendgrid Operational
SendGrid SMTP ? Operational
SendGrid Event Webhook Operational
SendGrid API Operational
Cloudinary Operational
Cloudinary Image CDN Delivery ? Operational
Cloudinary Upload API Operational
Background Workers Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
Pusher Channels WebSocket client API Operational
Pusher Channels Webhooks Operational
Pusher Channels REST API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Mobile APIs
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Dashboard
Fetching
iFrame
Fetching
Engagement
Fetching
Auth
Fetching
POS
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Past Incidents
Sep 28, 2020

No incidents reported today.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020
Braintree Gift Card Processing Errors
Resolved - The error rate has fallen to zero for the Braintree Gateway API after the Braintree fix was put in place. Punchh requests to Braintree are now functioning normally.
Sep 16, 10:04 PDT
Update - Braintree has implemented a fix and we are monitoring.
Sep 16, 09:47 PDT
Update - We are continuing to monitor for any further issues.
Sep 16, 09:45 PDT
Update - We are continuing to monitor for any further issues.
Sep 16, 09:45 PDT
Monitoring - Braintree is experiencing issues processing transactions, please see the Braintree status page for further information: https://status.braintreepayments.com/
All other Punchh services are functioning normally.
Sep 16, 09:44 PDT
Sep 15, 2020

No incidents reported.

Sep 14, 2020
Background Processing Delayed
Resolved - This incident has been resolved.
Sep 14, 16:15 PDT
Update - Monitoring the Background Workers as they process queued jobs, APIs are functioning normally.
Sep 14, 15:07 PDT
Monitoring - The fix has been deployed and we are monitoring the Background Workers as they process queued jobs, APIs are functioning normally.
Sep 14, 14:06 PDT
Identified - We have identified the issue with the Background Workers and are working on a fix, APIs are functioning normally.
Sep 14, 12:56 PDT
Investigating - Background processing is delayed and the cause is being investigated APIs are functioning normally.
Sep 14, 10:18 PDT
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