Monitoring - A fix has been implemented and we are monitoring the results.
Sep 01, 2026 - 14:00 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 01, 2026 - 14:00 PDT
Investigating - Due to a 3rd party vendor outage, functionality related to Business and Admin emails (such as Data Exports) are failing to complete successfully. No observed impact to customer email delivery. Business and Admin Emails Failing to send: - Functionality related to Business and Admin emails, such as Data Exports - No impact to customer email delivery
Sep 01, 2026 - 08:47 PDT
Resolved -
This incident has been resolved.
Aug 31, 06:18 PDT
Investigating -
We are currently experiencing delays in processing campaigns. Our team is actively working to resolve the issue as quickly as possible. Customer Impact: • Campaigns may take longer than usual to be sent out. • You might experience delays in receiving real-time data and updates. • The Punchh Dashboard will show that your campaign is scheduled instead of processing or processed after than the scheduled start time • If you're still seeing this behavior 2 hours after the scheduled start time, please submit a support case
We apologize for any inconvenience this may cause and appreciate your patience. Updates will be provided as more information becomes available. Thank you for your understanding.
Aug 31, 06:16 PDT