Some Campaigns are Delayed

Incident Report for Punchh

Resolved

This incident has been resolved.

Posted May 08, 2021 - 19:58 PDT

Monitoring

The fix has been deployed, monitoring. All campaigns have processed!

Posted May 08, 2021 - 19:11 PDT

Update

We have identified an additional issue affecting specific campaigns and we are investigating, all other processing of campaigns has completed and the Punchh API is operating normally

Posted May 08, 2021 - 18:33 PDT

Identified

We have identified the root cause, and are putting fixes in place.

Posted May 08, 2021 - 16:26 PDT

Investigating

Some campaigns are seeing delays. Other parts of the Punchh Platform including the API are functioning normally.

Posted May 08, 2021 - 15:30 PDT

This incident affected: Background Workers.