Punchh
All Systems Operational

About This Site

Status Page for Punchh

Mobile API ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Management Portal ? Operational
90 days ago
99.87 % uptime
Today
POS DataSink ? Operational
90 days ago
99.92 % uptime
Today
AWS Operational
AWS ec2-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS cloudFront Operational
AWS route53 Operational
AWS s3-us-standard Operational
Mandrill Mandrill Global ? Operational
ReadMe.io ? Operational
Sendgrid Operational
SendGrid SMTP ? Operational
SendGrid Event Webhook Operational
SendGrid API Operational
Braintree Operational
Braintree United States Processing Operational
Braintree API Operational
Cloudinary Operational
Cloudinary Image CDN Delivery ? Operational
Cloudinary Upload API Operational
Pusher Operational
Pusher Channels WebSocket client API Operational
Pusher Channels Webhooks Operational
Pusher Channels REST API Operational
Background Workers Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Mobile APIs
Fetching
Dashboard
Fetching
iFrame
Fetching
Engagement
Fetching
Auth
Fetching
POS
Fetching
Past Incidents
Mar 22, 2019

No incidents reported today.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019
Resolved - This incident has been resolved. We continue to closely monitor all components to ensure there are no further issues.
Mar 18, 03:39 PDT
Investigating - Due to maintenance activity, dashboard search might return stale results.
Mar 18, 02:51 PDT
Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019
Resolved - The current issue is resolved. The team will continue to monitor the services for over night.
Mar 15, 18:49 PDT
Monitoring - Fix has been deployed and the campaigns are running normally right now. The system is being monitored while some background job queues are still clearing up.
Mar 15, 18:06 PDT
Update - The fix has been in QA for the past hour. The team is close to deploying a fix that will enable campaigns again.
Mar 15, 16:20 PDT
Update - We are continuing to work on a fix for this issue.
Mar 15, 14:47 PDT
Identified - Currently impacted functionality includes all campaigns (signup campaign, post checkin campain, profile update campaign etc). The Engineering and DevOPs teams have identified the problem and the fix is currently being developed.
Mar 15, 14:41 PDT
Update - We are continuing to investigate this issue.
Mar 15, 10:42 PDT
Investigating - Due to some technical challenge at the ​database level, Campaign's will be unavailable for next few hours.
Mar 15, 10:40 PDT
Mar 14, 2019
Resolved - All Systems Operational.

All Services are now normal.

The following issues have been fixed.
1. Access via Snowflake UI
2. Execution of Queries
Mar 14, 21:14 PDT
Identified - Underlying analytics infrastructure is experiencing problems. Vendors are on board and addressing the issues​.
Mar 14, 20:27 PDT
Resolved - The maintenance is postponed.
Mar 14, 00:02 PDT
Update - We are continuing to investigate this issue.
Mar 13, 23:24 PDT
Investigating - We are undergoing a scheduled maintenance but no downtime is expected.
Mar 14, 00:00 PDT
Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.