Our investigation is ongoing, and additional time is needed to fully resolve the issue. The maintenance window has been extended by 2 more hours. Thank you for your understanding and patience.
Posted Apr 30, 2025 - 01:53 PDT
Update
Our scheduled maintenance is taking longer than expected. We are extending the maintenance window by an additional one hour to ensure everything is completed safely and effectively.
We apologize for the delay and appreciate your patience. Our team is actively working to complete the maintenance as quickly as possible. We will provide another update once the maintenance is complete or if there are any further changes.
Thank you for your understanding.
Posted Apr 30, 2025 - 01:00 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 29, 2025 - 23:00 PDT
Scheduled
We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.
Customer Impact:
• Inability to access the platform. • Disruption in service functionalities. • Potential delays in data processing and reporting.
We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Posted Apr 21, 2025 - 00:27 PDT
This scheduled maintenance affects: Web Components (Punchh API, Authentication API, Management Dashboard, POS API, Webhook API, POS DataSink API, Punchh POS Control Center) and Background Processes (Campaigns, Data Exports, Event Webhooks, Segments, Internal Data Sync, Data Pipelines).