Punchh Platform Outage

Incident Report for Punchh

Update

Data reporting is currently delayed, no anticipated impact to segmentation or campaigns. Reporting should be up to date within the next 24 hours.

Reports delayed:

Marketing Automation
- Campaign Type Metrics
- Coupon Report

Guests
- Customer Metrics

Loyalty Program
- Gifting Metrics
- Liability Report
- Spend Lift Report
- Transaction Analytics
- Redemption Report

Store Locations
- Location Channels
- Location Scoreboard

Custom Reporting

Posted Feb 25, 2026 - 11:41 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 25, 2026 - 11:03 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 25, 2026 - 10:40 PST

Investigating

We regret to inform you that our platform is currently experiencing an outage. Our technical teams are actively working to resolve the issue as quickly as possible.
Customer Impact:
• Inability to access the platform
• Disruption in service functionalities
• Potential delays in data processing and reporting

We understand the inconvenience this causes and appreciate your patience as we work to restore full service. We will provide regular updates on our progress.

Thank you for your understanding and continued support.

Posted Feb 25, 2026 - 09:42 PST