Data Pipeline interrupted

Incident Report for Punchh

Resolved

This incident has been resolved.

Posted Mar 14, 2024 - 01:14 PDT

Update

We have identified the issue and performed mitigation. It may take some time for the accumulated data to catch up.

Posted Mar 13, 2024 - 16:36 PDT

Investigating

We are experiencing delayed data synchronization to our Data Lake as a result of an issue with one of our third-party vendors. As a result, campaign segmentation and campaign sending will be delayed, and other Punchh services that rely on the data lake will show increased data lag. We are working on a fix and will provide updates regularly.

Posted Mar 13, 2024 - 12:00 PDT

This incident affected: Data Pipeline and Data Export.