Elevated Error Rate Observed on Punchh Platform

Incident Report for Punchh

Resolved

This incident has been resolved.

Posted Sep 25, 2018 - 10:04 PDT

Monitoring

The fix has been implemented and we are seeing the errors reduce. We are monitoring

Posted Sep 25, 2018 - 09:39 PDT

Identified

We have identified the issue and we are in processing of failover to standby infrastructure. Stay Tuned!

Posted Sep 25, 2018 - 09:35 PDT

Investigating

Our automated systems have detected possible connectivity issues with with one of the subsystem on the backend persistence layer. Elevated Error rate observed on Punchh Platform. We are working on as it as we speak, expect an update shortly.

Posted Sep 25, 2018 - 09:25 PDT