Infrastructure Maintenance: Tableau (BI system) Upgrade & Security Enhancements

Scheduled Maintenance Report for Punchh

Completed

Scheduled Maintenance Completed – Tableau (BI System)

We’re pleased to inform you that the scheduled maintenance on our Tableau (BI system) has been successfully completed ahead of schedule.

What Was Done:
We performed a planned upgrade and implemented key security improvements to enhance the overall reliability, performance, and security of our system.

Current Status:
• All functionalities, including report generation on the Dashboard, are now fully operational.
• No further action is required from your end.

We appreciate your patience and continued support throughout this maintenance.

If you experience any issues, please don’t hesitate to reach out to our support team.
Posted Apr 16, 2025 - 01:27 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 16, 2025 - 00:00 PDT

Scheduled

Details:
We are performing a scheduled upgrade and implementing security improvements on our Tableau (BI system). This activity is part of our ongoing commitment to enhance the reliability, performance, and security of our systems.

Customer Impact:
During the maintenance window, you may experience the following:
• All reports will be temporarily unavailable on the Dashboard.
• This is due to backend system upgrades and the application of critical security enhancements
• All other functionalities of the platform will remain fully operational during the maintenance.

Customer Action Required:
• No action is required from your end before or after the maintenance.
• Services will resume automatically once the maintenance is complete.


We appreciate your understanding and continued support.
Posted Apr 11, 2025 - 06:53 PDT
This scheduled maintenance affected: Partners (Tableau).