We’re pleased to inform you that the scheduled maintenance has been successfully completed ahead of time. All systems are fully operational, and services have been restored to normal.
Thank you for your patience and understanding during this maintenance window.
Posted Oct 14, 2025 - 01:02 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 13, 2025 - 23:00 PDT
Scheduled
We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.
Customer Impact:
• Inability to access the platform. • Disruption in service functionalities. • Potential delays in data processing and reporting.
We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Posted Oct 06, 2025 - 00:24 PDT
This scheduled maintenance affected: Web Components (Punchh API, Authentication API, Management Dashboard, POS API, Webhook API, POS DataSink API, Punchh POS Control Center) and Background Processes (Campaigns, Data Exports, Event Webhooks, Segments, Internal Data Sync, Data Pipelines).