Liability Report Unavailable / Intermittent Failures

Incident Report for Punchh

Resolved

This incident has been resolved.

Posted Sep 30, 2025 - 07:49 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 30, 2025 - 07:49 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 30, 2025 - 07:48 PDT

Investigating

We are currently experiencing an issue impacting the Liability Report functionality. Users may experience failures when generating or accessing reports, or notice intermittent availability. Our engineering team is actively investigating the cause and working on a fix.

Customer Impact:
• Liability Reports are either not working or are intermittently unavailable. Other modules and core services continue to function as expected.

We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as more information becomes available. Thank you for your understanding.

Posted Sep 30, 2025 - 06:52 PDT