Punchh Platform Hotfix Release - No Downtime

Scheduled Maintenance Report for Punchh

Completed

The scheduled maintenance has been completed.

Posted May 12, 2026 - 01:30 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 12, 2026 - 00:30 PDT

Update

We will be undergoing scheduled maintenance during this time.

Posted May 11, 2026 - 23:37 PDT

Scheduled

We are writing to inform you about an Emergency Hotfix release. In this hotfix, we will address an ongoing issue affecting some of our customers.

Hotfix Deployment Schedule:

Date: 12 May 2026
Time: 00:30 PDT
Expected Duration: 1 Hour

Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.

Posted May 11, 2026 - 00:30 PDT

This scheduled maintenance affected: Web Components (Punchh API, Authentication API, Management Dashboard, POS API, Webhook API, POS DataSink API, Punchh POS Control Center), Background Processes (Campaigns, Data Exports, Event Webhooks, Segments, Internal Data Sync, Data Pipelines), and Partners (AWS, Cloudflare, Databricks, Cloudinary, Tableau, Sendgrid, Mandrill, Twilio, Confluent Cloud).