Mass Gifting Campaign notifications - Delayed delivery

Incident Report for Punchh

Resolved

This incident has been resolved.

Posted Jul 22, 2026 - 14:53 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 22, 2026 - 12:20 PDT

Investigating

During the impacted period, Emails and Push Notifications associated with Mass Gifting Campaigns were delayed significantly.
- At this time we are seeing recovery for the associated services.
- Notifications (Email, Push) are retrying and will be sent shortly.
During the impacted period, Emails and Push Notifications associated with Mass Gifting Campaigns were delayed significantly.

Posted Jul 22, 2026 - 12:17 PDT