We would like to inform you that the previously scheduled maintenance window has been cancelled due to unavoidable circumstances. At this time, all systems remain fully operational, and no impact to services is expected.
We will communicate a revised maintenance schedule once it is finalised.
We appreciate your understanding and continued support. If you have any questions or concerns, please feel free to reach out to our technical support team.
Posted May 06, 2026 - 03:53 PDT
Scheduled
We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.
Customer Impact:
• Inability to access the platform. • Disruption in service functionalities. • Potential delays in data processing and reporting.
We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Posted May 04, 2026 - 21:18 PDT
This scheduled maintenance affected: Web Components (Punchh API, Authentication API, Management Dashboard, POS API, Webhook API, POS DataSink API, Punchh POS Control Center) and Background Processes (Campaigns, Data Exports, Event Webhooks, Segments, Internal Data Sync, Data Pipelines).