Incident Notification: We experienced elevated response times across our APIs today, causing degraded performance and potentially impacting your experience. Our team promptly identified and resolved the issue.
Incident Timeframe: Start: 11:14 UTC, March 19, 2025 End: 11:20 UTC, March 19, 2025
Customer Impact (during the incident): Potentially failed API requests across Punchh APIs Timeouts or errors in the mobile app when navigating different pages Timeouts or errors while managing loyalty profiles or rewards online Timeouts or errors in loyalty functionality at the POS Timeouts or errors from Punchh Platform Functions API
The issue has now been resolved, and all systems are functioning normally. We sincerely apologize for any inconvenience caused and appreciate your patience and continued support. Please contact us if you encounter further issues or have any questions.