Cloudflare has resolved the underlying issue, and our services are operating normally. We are continuing to monitor for any further anomalies and remain in close communication with Cloudflare to address any potential challenges promptly.
Posted Nov 18, 2025 - 08:09 PST
Monitoring
A fix has been implemented by Cloudflare, and our services are expected to return to normal shortly. We are actively monitoring the systems to ensure stability and confirm that all functionalities are operating as expected.
Posted Nov 18, 2025 - 06:47 PST
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 18, 2025 - 06:47 PST
Update
We are continuing to investigate this issue.
Posted Nov 18, 2025 - 06:17 PST
Investigating
We are currently experiencing service degradation due to an ongoing Cloudflare outage. Our teams are in continuous communication with Cloudflare to resolve this issue as quickly as possible. This disruption is impacting some of our customers and may affect the performance of certain services.
Customer Impact You may experience the following issues:
Possible failed API requests across Punchh APIs Timeouts or errors displayed in the mobile app when navigating between pages Timeouts or errors when managing loyalty profiles or rewards online Timeouts or errors for loyalty functionality at the POS Timeouts or errors from Punchh Platform Functions API Failed redemptions Failed check-ins Failed guest lookups Failed sign-ups
We sincerely apologize for any inconvenience this may cause and appreciate your patience. We will provide regular updates as we make progress. Thank you for your understanding and continued support. Thank you for your understanding and continued support.