Planned Database Maintenance - Downtime Expected
Scheduled Maintenance Report for Punchh
Completed
The scheduled maintenance has been completed.
Posted Apr 29, 2024 - 04:00 PDT
Verifying
Verification is currently underway for the maintenance items.
Posted Apr 29, 2024 - 03:55 PDT
Update
Scheduled maintenance is still in progress. RDS is upgraded but DB backup maintenance is taking time.
We also working closely with AWS Support too.
Posted Apr 29, 2024 - 03:19 PDT
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Apr 29, 2024 - 02:58 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 29, 2024 - 00:30 PDT
Scheduled
We are writing to inform you of a scheduled system maintenance that will take place on Monday, April 29, 2024. During this maintenance window, we will be performing crucial database upgrades to enhance our monitoring capabilities and system performance.
Maintenance Details:
Date: Monday, April 29, 2024
Start Time: 00:30AM PDT
Expected Downtime: YES

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Thank you for your attention to this matter and for your cooperation.
Posted Apr 25, 2024 - 23:01 PDT
This scheduled maintenance affected: Management Portal, Dashboard, Mobile API, API, POS DataSink, Background Workers, Data Pipeline, Data Export, Webhooks, AWS elasticsearch-us-east-1, Mailchimp Mandrill (Mandrill Global), Sendgrid (SendGrid SMTP, SendGrid Event Webhook, SendGrid API), Cloudinary (Cloudinary Image CDN Delivery, Cloudinary Upload API), and Pusher notifications (Pusher Channels WebSocket client API, Pusher Channels Webhooks, Pusher Channels REST API).