Punchh Platform Outage

Incident Report for Punchh

Resolved

We experienced an outage impacting the management dashboard between 4:35 PM ET and 5:25 PM ET.
All other services remained fully operational during this time.
The issue has now been fully resolved, and the dashboard is functioning normally. We will continue to monitor closely to ensure stability.
Thank you for your patience.
Posted Sep 25, 2025 - 14:49 PDT

Investigating

We regret to inform you that our platform is currently experiencing an outage. Our technical teams are actively working to resolve the issue as quickly as possible.
Customer Impact:
• Inability to access the platform
• Disruption in service functionalities
• Potential delays in data processing and reporting

We understand the inconvenience this causes and appreciate your patience as we work to restore full service. We will provide regular updates on our progress.

Thank you for your understanding and continued support.
Posted Sep 25, 2025 - 14:44 PDT
This incident affected: Web Components (Management Dashboard).